Kreechat

Kreechat is an application which offers seamless integration with WhatsApp and Telegram, providing a platform for managing customer support tickets and service requests across two of the most popular messaging platforms. This integration improves customer engagement, allowing users to interact with your business effortlessly through their preferred communication applications.

Multi-Channel Support:

WhatsApp Integration: Enable customers to send tickets, inquire about services, and receive updates directly through their WhatsApp.

Telegram Integration: Leverage Telegram to provide similar functionalities, ensuring users can interact with your business through Telegram bots.

Automated Ticket Management:

Ticket Creation: Automatically generate tickets from incoming messages, sent by your clients, using their WhatsApp or Telegram.

Real-Time Notifications: Notify users of Kreechat about ticket status, updates, and responses in real-time.

Categorization and Prioritization: Categorize and prioritize tickets based on keywords and user inputs to streamline the resolution process.

User-Friendly Interface:

Dashboard: A comprehensive dashboard to monitor all incoming tickets from WhatsApp and Telegram, track their status, and manage responses efficiently.

Chat History: Maintain a detailed chat history for each ticket, providing context and reference for customer interactions.

Customizable Chat Widgets: Tailor the chat experience to match your brand’s look and feel, ensuring a cohesive user experience.

Use Cases:

Customer Support: Address customer queries and issues efficiently, providing timely and effective resolutions for your clients.

Event Ticketing: Manage event ticket sales, confirmations, and inquiries directly through WhatsApp and Telegram.

Service Requests: Handle service requests, appointments, and follow-ups, ensuring a smooth and organized process.